Terms of service

TERMS OF SERVICE

Last updated: July 2026

1. ABOUT THESE TERMS

Welcome to The Junior Outfitters Co. UK (“we”, “us”, “our”). We operate this Shopify-powered store selling children’s clothing, uniforms and school accessories.

These Terms of Service (“Terms”) govern your use of our website and your purchase of products from us. They form a legally binding contract between you and The Junior Outfitters Co. UK.

Please read these Terms carefully before placing an order. They set out your legal rights and responsibilities, including important information about your right to cancel and our liability to you.

Nothing in these Terms affects your statutory rights as a consumer under UK law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. We explain these rights where relevant.

If you do not agree to these Terms, please do not use or access our Services.

2. INFORMATION ABOUT US

The Junior Outfitters Co. UK is a business registered in [England/Wales/Scotland].

Contact us:

• Email: sales@thejunioroutfitters.co.uk
• Shopify Chat: Via the live chat button on our site

3. YOUR STATUS

By placing an order through our store, you confirm that:

• You are at least 18 years old (or have a parent or guardian’s permission to use the Services and make purchases); and
• You are buying for personal or household use, not for commercial resale or export.

4. OUR PRODUCTS

We make every effort to display our products accurately, including colours and details. However, colours and appearance may vary depending on your device screen and settings. These variations do not constitute a defect.

All product descriptions, images and pricing are subject to change without notice. We reserve the right to discontinue any product at any time and to limit quantities sold.

Ex-Stock Items – What You Need to Know

Our items are brand new ex-stock (overstock and returned stock from major retailers). They are unworn, unused, and in perfect condition, but they may show certain visual markers standard in the ex-stock industry:

• Brand tag markings: Brand tags may be cut, snipped, or blacked out with permanent marker. This is done to comply with agreements with original retailers and does not affect the garment’s wearability, fit, or quality.
• Packaging: Items may arrive in plain poly bags or unbranded packaging rather than original retail boxes. This is normal and reflects the overstock nature of the stock.

Returns or exchanges will not be accepted on the basis of cut, snipped, or blacked-out brand tags or labels. These markings are cosmetic only.

Your Key Rights Under the Consumer Rights Act 2015

Every product you buy from us must be:

• Of satisfactory quality — meeting the standard a reasonable person would consider satisfactory, taking into account the description, price and any other relevant circumstances;
• Fit for purpose — fit for the purpose for which products of that kind are commonly supplied, and fit for any specific purpose you made known to us and which we accepted;
• As described — matching any description given to you on our website or elsewhere.

If any product fails to meet these requirements, you are entitled to remedies including repair, replacement or a refund. Nothing in these Terms limits those rights.

5. ORDERS AND CONTRACT FORMATION

Placing an order: When you place an order through our store, you are making an offer to purchase the products in your basket. Please review your order carefully before submitting.

Order acknowledgement: After placing your order, you will receive an automated email acknowledging receipt. This does not mean your order has been accepted.

Contract formation: A legally binding contract between us is formed only when we send you a second email confirming that your order has been accepted and dispatched (the “Order Confirmation”).

Our right to refuse or cancel: We reserve the right to refuse or cancel an order for any legitimate reason, including if the product is unavailable, if we suspect fraud, or if there is an error in pricing or product description. If we cancel, we will notify you and refund any amounts paid within 14 days.

6. PRICES AND PAYMENT

Prices: All prices are in pounds sterling (£). UK children’s clothing is zero-rated for VAT up to age 13, so VAT is not applicable on eligible items unless otherwise stated. Prices do not include delivery charges, which will be shown at checkout before you confirm your order.

Price changes: We may change prices at any time, but changes will not affect orders for which we have already sent an Order Confirmation.

Errors: If a product is listed at an incorrect price due to an error, we are under no obligation to supply it at that price. We will inform you and give you the option to reconfirm at the correct price or cancel.

Payment: Payment is due at the time of placing your order. We accept the payment methods shown at checkout. You confirm that your payment details are correct and that you are authorised to use them.

Promotions and discounts: Promotional codes and discounts are subject to their own terms. If there is any conflict, the promotion terms will prevail.

7. SHIPPING AND DELIVERY

Order Processing

Orders are processed within 1–2 working days (Monday to Friday, excluding UK bank holidays).

• Orders placed before 2pm will be dispatched the same working day
• Orders placed after 2pm will be dispatched the next working day
• During peak periods (back-to-school, Black Friday, Christmas) processing may take an additional 1–2 working days

Once dispatched, you’ll receive a confirmation email with your tracking number.

Delivery Options & Pricing

We ship via Royal Mail (our primary carrier) and may also use DPD, Evri, or Yodel depending on parcel size, weight, and destination.

Tier 1: Light Items (100g – 750g)

Service	Price	Delivery Aim
Royal Mail Tracked 48 (Standard)	£3.30	2–3 working days
Royal Mail Tracked 24 (Express)	£4.00	1–2 working days

Tier 2: Heavier Items (751g – 2kg)

Service	Price	Delivery Aim
Royal Mail Tracked 48 (Standard)	£4.50	2–3 working days
Royal Mail Tracked 24 (Express)	£5.70	1–2 working days

Evri may be used as an alternative carrier for Tier 2 at the same service level and price.

Free standard delivery on all orders over £15.

Delivery Area

We currently deliver to mainland UK addresses only:

☑ England, Scotland, Wales, Northern Ireland

❌ We do not currently deliver to:

• Channel Islands
• Isle of Man
• Scottish Highlands & Islands
• BFPO addresses
• International destinations (we do not offer international delivery at this time)

Risk and Title

Risk of loss or damage to products passes to you on delivery (when the products come into your physical possession or the possession of a person nominated by you). Title (ownership) passes to us once we have received full payment.

Missed Delivery

• Royal Mail: A card will be left. Your parcel may be left with a neighbour, in a safe place, or taken to your local delivery office.
• Evri / Yodel: The driver may leave with a neighbour, in a safe place, or take to a local ParcelShop.
• DPD: You can reschedule, redirect to a neighbour, or choose a DPD Pickup Shop via the live tracking link.

Lost, Damaged, or Delayed Parcels

• Parcel hasn’t arrived within 5 working days of dispatch — contact us and we’ll open an investigation with the carrier. We’ll arrange a replacement or refund as soon as the carrier confirms the loss.
• Parcel arrives damaged — please take photos of the packaging and items and contact us within 48 hours. We’ll arrange a replacement or refund.
• Parcel marked as delivered but hasn’t arrived — check with neighbours and safe places first. If still missing, contact us and we’ll investigate.

8. YOUR RIGHT TO CANCEL AND REFUNDS

Cancellation Before Dispatch

You can cancel your order within 15 minutes of placing it, provided the order has not yet been fulfilled (packed and dispatched). After 15 minutes, or once the order is fulfilled, cancellation is no longer available — please follow the returns process below.

To cancel, log into your account or contact us as soon as possible with your order number.

Statutory Right to Cancel (Cooling-Off Period)

Under the Consumer Contracts Regulations 2013, you have a legal right to cancel your order within 14 days of receiving the products, without giving any reason.

To exercise this right, you must inform us of your decision by a clear statement (e.g., email). We will provide a model cancellation form on request.

If you cancel within the cooling-off period, we will refund all payments received from you, including the cost of standard delivery, no later than 14 days after we receive the returned products (or, if earlier, 14 days after you provide evidence of having returned them).

You must return the products to us within 14 days of notifying us of cancellation. Return shipping is free — we’ll provide a returns label. You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.

Exceptions to the Right to Cancel

The right to cancel does not apply to:

• Underwear, socks, tights and swimwear — for hygiene reasons, once the hygiene seal has been removed
• Final Sale / Clearance items (typically 50%+ off)
• Ex-stock items where the reason for return relates to cut, snipped or blacked-out brand tags (cosmetic markings only)

Faulty or Incorrect Items

If you receive an item that is faulty, damaged, or not as described, please contact us immediately. Under the Consumer Rights Act 2015, you are entitled to a full refund, exchange or replacement, and we will cover reasonable return postage costs.

9. RETURNS AND EXCHANGES

Return Window

You have 30 days from delivery to return most items for a full refund.

Condition of Returns

Items must be:

• Unworn, unused, and in re-sellable condition
• In their original packaging (poly bags, packaging, tags where still attached)

Return Shipping

Return shipping is free for eligible returns. We’ll provide a returns label once your return is confirmed.

Restocking Fees

We do not charge a restocking fee.

Exchanges

Exchanges are available within 30 days of delivery on most items, subject to stock availability. We’ll send you a free return shipping label for the item you’d like to exchange. Once we receive the item back, we’ll dispatch the replacement size at no additional shipping cost. If the replacement item is a different price, we’ll adjust the difference accordingly.

Quick Reference Summary

Item Type	Returnable?	Exchangeable?	Notes
Standard clothing (trousers, tops, dresses, etc.)	☑ Yes – 30 days	☑ Yes – 30 days	Free return shipping for both
Underwear, socks, tights, swimwear	✗ No	✗ No	Hygiene reasons — check sizing carefully
Final Sale / Clearance (50%+ off)	✗ No refunds	🚪 Case-by-case	Contact us for size swaps
Faulty or not as described	☑ Yes – always	☑ Yes – always	Statutory right — we cover postage
Ex-stock with cut/blacked-out tags	✗ No	✗ No	Not a fault — cosmetic only

Refunds

• Refunds are processed within 14 days of receiving your returned items.
• Refunds go back to your original payment method.
• We refund the full product cost. For cancellations under the 14-day cooling-off period, we also refund the standard delivery charge.
• For exchanges, any price difference will be refunded or charged as appropriate.

How to Start a Return or Exchange

1. Click on Returns under the Contact tab on our website

1. Enter your Order Number (starts with JOC) and the email address used for the order

1. Select whether you’d like a refund or an exchange and specify the desired size

1. Once confirmed, we’ll send you a free return shipping label

1. Pack items securely in their original packaging, if possible

1. Drop the parcel off at the designated courier drop-off point

We recommend keeping your proof of postage until the return is processed. We cannot be held responsible for items lost in transit.

10. INTELLECTUAL PROPERTY

All content on our website and store — including text, images, graphics, logos, product descriptions, designs, video, audio, and the selection and arrangement of such materials — is owned by or licensed to The Junior Outfitters Co. UK and is protected by UK and international intellectual property laws.

You may view, download and print content from our store for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works from, publicly display, or otherwise use any of our content without our prior written consent.

The name “The Junior Outfitters Co. UK” and our logos are our trademarks. You may not use them without our permission. All other trademarks appearing on our store are the property of their respective owners.

11. USER CONTENT AND REVIEWS

If you submit reviews, comments, photos, or other content to our store (“User Content”), you grant us a non-exclusive, royalty-free, worldwide licence to use, reproduce, modify, publish and display that User Content in connection with our business (including on our website and social media channels).

You confirm that:

• You own or have all necessary rights to the User Content;
• The User Content is accurate and not misleading;
• The User Content does not infringe any third-party rights or contain defamatory, offensive or unlawful material.

We reserve the right to remove or edit User Content at our discretion, but we are under no obligation to monitor it.

12. THIRD-PARTY TOOLS AND LINKS

Our store may provide access to third-party tools or contain links to third-party websites. We do not control these tools or websites and are not responsible for their content, functionality or privacy practices.

Any use of third-party tools or access to third-party websites is at your own risk. We recommend reviewing the relevant third party’s terms and privacy policy before engaging with them.

13. OUR LIABILITY TO YOU

Nothing in these Terms excludes or limits our liability for:

• Death or personal injury caused by our negligence;
• Fraud or fraudulent misrepresentation;
• Breach of your statutory rights under the Consumer Rights Act 2015 or other consumer protection legislation;
• Any other liability that cannot be excluded or limited by UK law.

If you are a consumer: We are responsible to you for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence. We are not responsible for any loss or damage that is not foreseeable.

Our total liability to you for any claim arising out of or in connection with these Terms or your use of our Services (whether in contract, tort, negligence or otherwise) shall not exceed the purchase price of the products that are the subject of the claim.

We are not liable for:

• Business losses — we only supply products for domestic and private use. If you use our products for any commercial or business purpose, we will have no liability for any loss of profit, loss of business, business interruption, or loss of business opportunity;
• Delays caused by events outside our reasonable control (see Section 15);
• Loss or damage arising from your failure to comply with these Terms.

14. RELATIONSHIP WITH SHOPIFY

Our store is powered by Shopify Inc. (“Shopify”). Any sales made through our store are made directly between you and The Junior Outfitters Co. UK. Shopify is not a party to any transaction between us and is not responsible for any aspect of the products, orders, or customer service relating to your purchase. To the extent permitted by law, you release Shopify and its affiliates from all claims arising from or related to your purchases from us.

15. EVENTS OUTSIDE OUR CONTROL

We are not liable for any failure or delay in performing our obligations where the failure or delay is caused by an event outside our reasonable control, including but not limited to strikes, industrial action, civil unrest, fire, flood, storm, extreme weather, acts of terrorism, epidemic or pandemic, failure of internet or telecommunications services, or acts of government.

If such an event occurs, we will contact you as soon as reasonably possible and our obligations under any affected contract will be suspended for the duration of the event.

16. PRIVACY AND DATA PROTECTION

How we collect, use, store and share your personal information is explained in our Privacy Policy [Click Link], which forms part of these Terms.

We process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Where Shopify processes your personal data as a data processor on our behalf, it does so in accordance with its own privacy policy, which can be found here [Insert Link].

17. GENERAL TERMS

Entire agreement: These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and us regarding your use of our Services and your purchase of products from us.

Waiver: Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

Severability: If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

Variation: We may update these Terms from time to time. Any changes will be posted on this page with an updated “Last updated” date. Changes will not apply retroactively to orders already placed.

Governing law and jurisdiction: These Terms and any contracts formed under them are governed by the law of England and Wales. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts.