Frequently asked questions
📦 Your Order
How long does delivery take?
Most orders are dispatched within 1–2 working days. Order before 3pm and we’ll dispatch the same working day. Standard delivery (Tracked 48) aims for 2–3 working days; Express (Tracked 24) aims for 1–2 working days. You’ll receive a tracking number as soon as your order is on its way. Read our full shipping policy here.
How much does shipping cost?
Standard delivery is £3.30–£4.50 depending on parcel size, and Express is £4.00–£5.70. Delivery is free on all orders over £20.
Do you deliver outside the UK?
Not yet. We currently deliver to mainland UK addresses only (England, Scotland, Wales, and Northern Ireland).
Can I track my order?
Yes — every order includes full tracking from dispatch to delivery, plus photo confirmation of delivery.
👕 Sizing
How do I know which size to order?
Please check the size guide before ordering. If you’re unsure between two sizes, we recommend sizing up — children grow fast, and several of our items feature growth hems for extra wear.
Can I exchange for a different size?
Absolutely. We offer free exchanges within 30 days of delivery on most items, subject to stock. Just contact us and we’ll send a free return label — we’ll dispatch the replacement size at no extra shipping cost.
What if the item doesn’t fit?
No problem — you have 30 days from delivery to return most items for a full refund, and return shipping is free.
↩️ Returns & Refunds
What is your returns policy?
You have 30 days from delivery to return most items for a full refund. Items must be unworn, unused, and in their original packaging. We don’t charge restocking fees, and return shipping is free for eligible returns. Read our full policy here.
Which items can’t be returned?
For hygiene reasons, underwear (including vests, briefs, and boxers), socks, tights, and swimwear can’t be returned or exchanged — so please check the size guide carefully before ordering these. Final Sale / clearance items (50%+ off) can’t be refunded for change of mind, though we’ll consider exchanges case-by-case.
What if my item arrives faulty or incorrect?
We’re sorry if that happens! If your item is faulty, damaged, or not as described, contact us and we’ll arrange a full refund, exchange, or replacement — and we’ll cover the return postage. Your statutory rights under the Consumer Rights Act 2015 are always protected.
How long do refunds take?
Refunds are processed within 14 days of receiving your returned items and go back to your original payment method.
How do I start a return or exchange?
Click Returns under the Contact tab on our website, enter your order number (starting with JOC) and email address, then select whether you’d like a refund or exchange. We’ll send you a free return label.
🏷️ Ex-Stock Items
What does “ex-stock” mean?
Our items are brand new overstock and returned stock from major retailers — unworn, unused, and in perfect condition. This means we can offer high-quality, high-street brands at a fraction of the usual price.
Why are some brand tags cut or blacked out?
This is standard in the ex-stock industry, done to comply with agreements with original retailers. It’s cosmetic only and doesn’t affect the garment’s quality, fit, or wearability in any way.
Will my item come in original packaging?
Items may arrive in plain poly bags or unbranded packaging rather than original retail boxes. This is normal for ex-stock and reflects the overstock nature of the items.
📋 General
Are you a genuine UK based business?
Yes! We’re The Junior Outfitters Co. UK, a small family business based in South London, UK. We’re parents ourselves, and we started this business to help families avoid paying high prices for quality kids’ clothing that children outgrow so quickly.
What payment methods do you accept?
We accept all major payment methods through our secure Shopify checkout, including credit/debit cards, Apple Pay, Google Pay, and Shopify Pay.
Do you offer discounts for bulk or school orders?
Please contact us for further information in relation to wholesale and bulk orders.
How can I contact you?
Email us at sales@thejunioroutfitters.co.uk or use the live chat on our website. We’re a small team, so you’ll always deal directly with us.