Shipping Policy

Last updated: July 2026

Welcome to The Junior Outfitters Co. UK. We’re committed to getting your order to you quickly and reliably. Below you’ll find everything you need to know about how we ship, what it costs, and what to expect.

📦 Order Processing

All orders are processed within 1–2 working days (Monday to Friday, excluding UK bank holidays).

• Orders placed before 3pm will be dispatched the same working day

• Orders placed after 3pm will be dispatched the next working day

• During peak periods (back-to-school season, Black Friday, Christmas) processing may take an additional 1–2 working days

Once dispatched, you’ll receive a confirmation email with your tracking number.

🚚 Delivery Options & Pricing

We ship via Royal Mail (our primary carrier) and may also use DPD, Evri, or Yodel depending on parcel size, weight, and destination.

Tier 1: Light Items (100g – 750g)

Ideal for single uniform pieces, accessories, light clothing, and small bundles.

Tier 2: Heavier Items (751g – 2kg)

Ideal for multi-item orders, coats, bundles of schoolwear, and larger parcels.

Evri may be used as an alternative carrier for this tier at the same service level and price.

🎉 Free Shipping

We offer free standard delivery on all orders over £15 — because school uniform shopping shouldn’t cost you extra.

📋 What’s Included

Every order includes:

• Full tracking from dispatch to delivery

• Photo confirmation of delivery (Royal Mail)

• £20–£50 automatic cover depending on carrier (upgradeable for higher-value orders)

📍 Delivery Area

We currently deliver to mainland UK addresses only:

✅ England, Scotland, Wales, Northern Ireland

❌ We do not currently deliver to:

• Channel Islands

• Isle of Man

• Scottish Highlands & Islands

• BFPO addresses

• International destinations

We’re exploring expanding our delivery area — watch this space.

📬 Delivery Days

No deliveries on UK bank holidays. Orders placed over a bank holiday weekend will be dispatched the next working day.

🏡 Missed a Delivery?

If you’re not home when your parcel arrives:

• Royal Mail: A card will be left. Your parcel may be left with a neighbour, in a safe place (if you’ve specified one), or taken to your local delivery office for collection.

• Evri / Yodel: The driver may leave with a neighbour, in a safe place, or take to a local ParcelShop for collection.

• DPD: You can reschedule, redirect to a neighbour, or choose a DPD Pickup Shop via the live tracking link.

⚠️ Lost, Damaged, or Delayed Parcels

We take responsibility for getting your order to you. If something goes wrong:

If your parcel hasn’t arrived within 5 working days of dispatch — contact us and we’ll open an investigation with the carrier. We’ll keep you updated throughout and arrange a replacement or refund as soon as the carrier confirms the loss.

If your parcel arrives damaged — please take photos of the packaging and items and contact us within 48 hours. We’ll sort out a replacement or refund.

If your parcel is marked as delivered but hasn’t arrived — check with neighbours and safe places first. If it’s still missing, contact us and we’ll investigate with the carrier.

📅 Bank Holidays & Seasonal Delays

Delivery times may be extended during:

• UK bank holidays (carriers are closed)

• Peak seasonal periods (August–September for back-to-school, November–January for Christmas)

• Extreme weather events

We’ll always flag any known delays on our website and social media.

♻️ Packaging & Sustainability

We use appropriately sized packaging to minimise waste and reduce our carbon footprint. Where possible, we recycle and reuse clean packing materials. Our eco-mode routing also helps offset the environmental impact of your delivery.

📞 Contact Us

If you have any questions about your delivery, please get in touch:

Email: sales@thejunioroutfitters.co.uk
Shopify Chat: Use the live chat button on our site 

We’re a small business and we care about getting it right — so please don’t hesitate to reach out.